Refund Policy

You can cancel your proposal any time from its page while it is submitted, under review, waiting for your changes, or quoted. We charge nothing at these stages. A quote that expires or that we withdraw costs you nothing either.

Once the advance is paid we start planning and building. What is kept if you cancel at this stage depends on your part of VyomRachna:

Individual, NGO, community-group and government requests that our team quotes directly, rather than pricing from the self-serve estimate, follow the “None” row above, the same as businesses.

For example, a student who paid an advance of ₹2,239 would get back ₹719. On a small project that costs only the base price, the advance is ₹760, which is below the base price, so the refund is ₹0.

Refunds are based on what you actually paid, so any discount or voucher is already reflected. To cancel, open your project and choose “Request cancellation”. The page shows the exact amount you would get back before you send the request, and a team member approves it.

If we decide that we cannot deliver your project, we refund your full advance, including the base price where one applies to your part of VyomRachna. This does not depend on you asking. If we cancel because you broke our Terms (for example fraud), we may not refund.

Once a project is delivered, the work has been done, so cancellation and refunds under this policy are no longer available. You still have your demo window and the revisions included in your quote to get the work fixed within scope. If you do not pay the balance, the final files stay locked.

If you believe the delivered work does not match your accepted proposal, message us from the project page. We will try to put it right, and if we cannot, we will talk with you about a fair remedy. Once the balance is paid and your final files are unlocked, that payment is final, except where the law says otherwise or we agree in writing.

• Refunds go back to the payment method you used, through Razorpay. We start the refund as soon as the cancellation is approved.
• Your bank decides how fast the money appears. It usually takes about 5 to 7 working days.
• The refund shows in the Payments card on your project page and we email you when it is started.
• If you used a referral voucher on a project that is cancelled, the voucher goes back to your account so you can use it again. This currently applies only where the referral programme is available to you.

If money left your account but your payment shows as failed, banks and Razorpay usually reverse it automatically within a few working days. If it does not come back, message us with the date, amount and the payment reference from your bank or Razorpay, and we will check our records.

If a payment reaches us for a project that can no longer take it (for example after a cancellation), we record it and refund it.

This policy does not limit any right you have under Indian consumer law. If we cannot sort out a complaint, you can contact our grievance officer, Harsh Yadav, at harsh.vr@geetasystems.co.in, or approach a consumer forum.

Vyom Rachna, Aligarh. Email: legal.vr@geetasystems.co.in. You can also message the team from any project page.